Return & Refund Policy

1. Perishable Goods Policy

Because our artisanal Ube Jam and Halaya are perishable, we cannot accept returns for a change of mind.

2. Damaged, Defective or Wrong Items

If an item arrives damaged, defective, or is not what you ordered, you can report it from My orders within 24 hours of delivery. Include photos of the item and its packaging, and a short video if you have one.

Our Staff check the batch code and expiry date on the item, and compare it against the retention sample we keep for every batch.

Marking your order as received ends the 24-hour window, so please check your items before you do.

3. Refunds, Replacements & Disposal

Once your report is verified, we will issue a refund or send a fresh replacement. Damaged goods are disposed of for food safety, so they usually do not come back to us. You do not need to ship them back.

4. Order Cancellation

Orders may be cancelled within two hours of placement or before fulfillment begins. Once handed to a courier, they can no longer be cancelled.