Privacy Policy

1. Overview

Bren Raphael's Ube Jam & Halaya operates this store and website. This policy describes how we collect, use and disclose your personal information.

2. Personal Information We Collect

We may collect:

• Contact details (name, address, phone number, email)
• Account information (email, password, delivery addresses, marketing preference)
• Payment information
• Transaction information (items viewed, purchased or returned)
• Communications with us
• Device information (IP address, browser data)
• Usage information (how you interact with the site)

3. Where It Comes From

We collect it directly from you, automatically through our services and cookies, and from service providers and partners.

4. How We Use Information

We use personal information for:

• Providing and tailoring our services
• Processing orders and arranging delivery
• Marketing and advertising, where you have opted in
• Security and fraud prevention
• Communicating with you
• Legal compliance

5. Who We Share It With

We do not sell or rent personal information. We may share it with:

• Neon, which hosts our database and sign-in service
• Brevo, which sends our emails
• Vercel, which hosts this website
• Couriers such as Lalamove and GrabExpress, and payment providers such as GCash
• Marketing partners and affiliates, where you have opted in
• Third parties, where you have given consent
• Legal authorities or in a business transaction, where the law requires it

6. Third-Party Links

Our site links to other platforms. We do not guarantee and are not responsible for the privacy or security of those sites.

7. Children's Data

Our services are not intended for minors, and we do not knowingly collect personal information about children under the age of majority.

8. Security and Retention

No security measure is perfect or impenetrable. We keep personal information for as long as we need it to run your account and our services, comply with the law and resolve disputes.

9. Your Rights

Depending on where you live, you may:

• Access the personal information we hold about you
• Ask us to delete it
• Ask us to correct it
• Ask for a portable copy of it
• Manage your communication preferences

To make a request, contact us using the details below.

10. Complaints

You can contact us with a complaint, or lodge one with your local data protection authority.

11. International Transfers

Our service providers may process personal information outside the Philippines.

12. Changes to This Policy

We may update this Privacy Policy from time to time and will post the revised version on this page.

13. Contact Us

Email hello@brenraphaels.com, call +63 908 246 6856, or write to us at Block 14 Lot 1A, Marigman Street, San Roque, Antipolo, Rizal, 1870 Antipolo PH-RIZ, Philippines.